Refund & Return Policy

Return Policy (30 Days)

We offer a 30-day return window from the date you receive your order. If you are not satisfied with your purchase, you may request a return within this period.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• Not assembled, installed, or used
• In its original packaging with all parts, accessories, and labels included
• Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at:
📧 support@grandheim.com

Once your return is approved, please ship your item to the following address:

GrandHeim Returns Center
2100 14th St, Ste 107
Plano, TX 75074-6444
United States

Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective, damaged, or incorrect, we will cover the return shipping cost

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, please contact us within 48 hours of receiving it.

We may request photos or videos to verify the issue and provide the appropriate solution.

Non-Returnable Items

We do not accept returns for:

• Items that have been used, assembled, or installed
• Items not in their original packaging
• Items missing parts, accessories, or labels
• Clearance or final sale items (if applicable)

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing time is 7–10 business days
• Additional time may be required depending on your bank or payment provider

Shipping Delays

We are not responsible for delays caused by shipping carriers, customs, or other external factors beyond our control.

Lost or Stolen Packages

We are not responsible for packages marked as “delivered” but reported lost or stolen.
Please contact the shipping carrier for assistance.

Contact Us

For any questions, please contact us at:
📧 support@grandheim.com